Expanded Web Browser Troubleshooting |
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OverviewBlackboard supports only full-featured browsers. Some Internet service providers issue 'customized' versions of Internet Explorer (IE) or Netscape. These are not compatible with Blackboard. It is important to ensure you are using a supported browser and that your browser settings are correct so the complete functionality of Blackboard is available to you.If you are having trouble using Blackboard, there may be a problem with your browser or other software on your computer. The tutorials provided below offer "How To" help covering various troubleshooting techniques that have been used successfully in the past to fix isolated problems experienced with Blackboard. For more information, see Blackboard's Browser Tune-up Page, Browser Tips and Troubleshooting, and Ask Dr. C - Help Forum. |
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Setup Your Computer for Blackboard |
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When some part of Blackboard is not displaying correctly, first check that
your computer is setup correctly
for Blackboard by stepping through the tips outlined below:
Experiencing Problems in Blackboard?
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Java: Uninstall/Reinstall Newest, Clear Cache |
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If you are running into Certificate Error problems or Generic Exception Error problems when opening a document in Blackboard or if you are experiencing problems with Blackboard's Java-related tools such as the HTML Editor or Chat/Whiteboard tool, you may have a problem with your installation of the Java browser plug-in. It is very important to have the current version of Java installed and enabled as it required for Blackboard to function properly. Additionally, even if you have the current version installed, older versions that still exist on your machine may cause problems with Java's functionality until they are uninstalled.
Windows Vista Users: The version of Java that comes with
the Vista operating system is problematic for Blackboard. If you are
using Vista, we recommend that you uninstall all versions of Java
and then reinstall the latest version of Java available from the
Web. |
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Clear Web Browser Cache |
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Web browsers download thousands of files associated
with the Web pages you look at every day. These files are stored
locally so that the next time you visit a Web page, it loads much
quicker—because it's already on your computer. These
cached files are not necessary and can bog your computer down if not
cleared periodically. Below are instructions for clearing the cache
in the following Web browsers:
Some users have found that increasing the browsers available cache size has help improve their blackboard experience.
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Reset Web Browser |
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If your Web browser is behaving poorly, you may find it beneficial to reset it to factory defaults. This will give your Web browser a fresh start and remove any potentially incompatible customized settings. Provided below are links to help documents for resetting Microsoft Internet Explorer, Mozilla Firefox, and Apple's Safari Web browsers. |
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Windows Vista OS/Java Problem |
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Known Issue: There is a problem with the
Vista-supplied version
of Java which prevents it from functioning correctly in Blackboard.
Installing Java from scratch will fix this problem.
The version of Java that comes with the Vista operating system is
problematic for Blackboard. If you are using Vista, we recommend
that you uninstall all versions of Java and then reinstall the
latest version of Java available from the Web. All users with computers running the Microsoft Windows
Vista operating system should
Uninstall all Java versions and then Reinstall the newest Java version prior to using Blackboard. |
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AVG Anti-Virus Browser Plug-in Slowdown Problem |
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| There is a known issue with the AVG Anti-Virus Browser Plug-in that causes slowness issues with Blackboard. Disable this Plug-in if you are experiencing slowness problems with Blackboard. | |||||||||||||||
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Downloads Available |
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Web Browser Downloads
Java Download |
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Additional Resources |
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Additional resources offered by Blackboard: |
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Who can I ask for Help? |
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Student Help
Instructor Help
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