STEP 3:  Troubleshooting Tips

Return

Topics in this Article

 Printer-Friendly Version

Step 3
Troubleshooting Tips
Experiencing Problems in Blackboard?
Setup Your Computer for Blackboard
  1. Check your Browser's compatibility with Blackboard
  2. Enable Java, JavaScript, & Cookies
  3. Disable Pop-up Blockers
  4. Accept the Security Certificate
  5. Install NEWEST version of Java
    Remove OLD versions of Java [more . . .]

Setup Your Computer

Still having trouble?
  1. Can't Login? Get Help
  2. Close & Restart your Web Browser
  3. Reboot your computer
  4. Uninstall ALL Java versions, then
    Install the NEWEST Java
  5. Use a different Web Browser
  6. Use a different Computer
  7. Check out Troubleshooting Tips
  8. Contact Help DeskLeaving this Site

Q: Blackboard slow to respond?
    A: Disable the AVG Anti-Virus Browser Plug-in for now.

Q: Seeing Certificate or General Exception errors?
    A: Remove ALL versions of Java, reinstall NEWEST Java

Q: Problems on a Windows Vista?
    A: Remove ALL versions of Java, reinstall NEWEST Java

Q: Is your Blackboard Grade Book disappearing?
    A: Clear out your Web Browser Cache
    A: Clear out your Java Cache

Q: HTML Creator Tool or Chat/Whiteboard not working?
    A: Remove ALL versions of Java, reinstall NEWEST Java

Q: Some links are broken with Navigation Canceled?
    A: Internet Explorer setup will fix Navigation Canceled errors

Browser Downloads Available:
    Internet Explorer, Firefox

Contact Info
ITS Help DeskLeaving this Site
Getting Certificate Errors?
Verify that you have the newest version of Java installed and remove all older versions of Java
This will fix Certificate Errors, Generic Exception Errors, problems with Windows Vista [more . . .]
For additional troubleshooting help, see Expanded Web Browser Troubleshooting

 
<< Previous Next >>

Return